FAQ's
Why is my time of birth important?
The birth time is very important, as it can be used to create a full and accurate birth chart for us to interpret. Your exact time of birth is crucial in astrology because it determines the placement of the Ascendant (rising sign) and the precise positions of the planets in the houses of your natal chart. Even a few minutes' difference can change key aspects of your chart, influencing interpretations of personality traits, life events, and compatibility with others. The more accurate your birth time, the more precise our astrological readings will be for you.
What if I don’t know my birth time?
If you don't know your birth time, or you only have an approximate window for when it could be, please select the 'birth time unknown' feature as you checkout. We can then work with you to do a birth rectification or process of elimination to help establish your time of birth. There is an additional charge for this service due to the extra work involved. However, we never want anyone to miss out on the full range of our services just because they don't know their time of birth.
What is the difference between Tropical and Vedic (sidereal) astrology?
The tropical zodiac, which is commonly used in the West, follows the seasons and does not reflect the true planetary placements of the sky above. Believe it or not, most Western astrologers do not look at the sky! On March 21st we are told the Sun enters Aries, but if we were to take out our telescopes, we would see it sitting happily in the middle of Pisces! This is because the tropical zodiac sign dates were put in place 2000 years ago, and due to precession, the sky has moved significantly since then.
Vedic astrology, which is practised in the East, uses the sidereal zodiac, which is based on the actual placements of the planets amongst the signs of the zodiac. This means that in Vedic astrology, your Sun, Moon, and rising signs may be different from your Western chart.
Why do we prefer to use Sidereal astrology?
All of our readings are formulated using the sidereal zodiac, as we believe, from our studies, that this is the most accurate form of astrology. Using Vedic astrology also allows us to incorporate the lunar mansions, which is Luke's area of specialism.
The lunar mansions are 27 signs which split the zodiac down even further to provide very specific details about a person, their traits, appearance, wealth, health and relationships. The lunar mansions are then split further into something called Padas, of which there are 108, each with their own element and energies! We can use the tropical/western zodiac upon request; please let us know when you purchase if you would prefer your reading to be done using tropical astrology.
What to expect from a reading?
After selecting your chosen reading and entering the checkout, you will notice that there is a ‘message to seller’. This is a space that we kindly ask you to leave your birth details in, for example, date of birth, time of birth and location. Upon receiving your order confirmation, we will contact you via email to either confirm the turnaround time for written reports or schedule an appropriate time for a Zoom meeting. Please refer to our turnaround time FAQ on when to expect your reading.
Zoom call: We endeavour to arrange Zoom calls at the earliest convenience for both the buyer and our astrologer, Luke. This is usually within one week of purchase unless specified, i.e., gift voucher. We will be in touch via email to organise a time, and then you will receive a follow-up email with a link to the online session. This will be a 1-1 call between you and Luke. This is a completely private, safe space to discuss the reading and any questions that you may have. Luke is a qualified counsellor, holding a level 3 qualification in counselling and therapy, so he is experienced in dealing with sensitive issues. All readings hold a judgement-free space, and the meeting will be treated with complete discretion and professionalism. With your permission, the call can be recorded and sent to you via a link where you are free to download and retain a copy for future reference. At the end of all our readings, there is a specific time to discuss any questions that you may have.
Written report: Once the turnaround time has been confirmed, we kindly request that if there are any specific areas, concerns or queries that you would like us to investigate as part of your reading, please request this at your earliest convenience. You can expect to receive your written reading on or around the specified turnaround time. The reports are all written in a way that makes astrology easy to understand, no matter what your experience level. Information will always be fully explained, but there is room for you to conduct your own research if you wish to. People are welcome to ask any questions about the report that they may have. However, if you would like to book additional time to discuss your reading, please contact us for the pricing of further sessions.
What are the turnaround times for readings?
The turnaround time for written reports is around 10 days. This is because each report is handwritten from scratch, and we do not use any form of AI in our astrological services. The birth charts are thoroughly researched by Luke and then written up into easy-to-understand documents.
The turnaround time for Zoom readings is at the earliest convenience of both yourself and Luke, our astrologer. We always aim to get clients booked in within 7 days of purchase.
There is an additional charge for express readings which can be added on at checkout. The turnaround time for those readings is stated in the purchase box. Please note, we run Aries Moon alongside working full-time and having a young family. Be patient with us!
What is the difference between a Zoom call and the written report?
Upon choosing the service you would like, there will be an option for you to choose how you would like this service to be delivered. You can choose between a Zoom call, which will be a 1-2-1 online call, or a written report, which will be the same service but handwritten for you and sent to your email address in PDF format upon completion.
What is the return policy?
After the payment has been processed, if the customer has selected a written report and the writing has already been commenced, we cannot issue a refund. For a full refund on a Zoom call, you must cancel 48 hours prior to the session; otherwise, a refund cannot be made.
What if there is a specific part of my life I'd rather not discuss?
If there is a specific area in your chart that you would like us not to comment about, for example, a history of abuse or addictions, please let us know, and we can mitigate this from your report.
What if I want a follow-up call to discuss more about my reading?
If you have purchased a written reading and you would like to book a 30-minute call to discuss what has been discussed, then there will be a small additional fee. We do offer a complimentary 5-minute voice note for any questions you may have following receipt of a written report.
What if I am not satisfied with my report?
We have never had this happen, and we hope we never do! But, if you are not satisfied with your report, we ask that in the first instance you contact us directly so we are able to work with you to rectify any issues or concerns that you may have.